NJO Cleaning Co. – Terms of Service
Service Area:
We serve clients within a 50-mile radius of Marquette, MI.
Booking:
Schedule services via email at njocleaning@gmail.com or through njocleaningco.com.
First-time clients will receive an in-person consultation and estimate.
Pricing & Packages:
Pricing is based on the selected package and your home’s needs. We offer:
Standard, Deep, Move-In/Out, Postpartum, and Custom Cleaning
Organization Services
Add-ons and eco-friendly options available for a fee
Discounts:
We offer referral discounts, as well as savings for weekly, bi-weekly, and monthly clients.
Payment:
A valid credit/debit card is required and charged on the day of service. We use a secure, PCI-compliant system.
Cancellation Policy:
Cancellations require 24 hours' notice. Late cancellations incur a 50% fee.
Home Prep:
Please tidy up personal items and wash dishes unless arranged in your package.
Access & Lockouts:
Ensure we have access to your home at your scheduled time. Lockouts will be charged the full service amount.
Quality Guarantee:
Let us know within 48 hours if anything was missed—we’ll come back and fix it at no cost.
Safety & Restrictions:
For everyone’s safety:
Pets must be secured.
Children should not be in active cleaning areas.
We do not handle hazardous materials, mold, or biohazards.
Tipping:
Not required, but always appreciated by our team!
Eco-Friendly Option:
Available upon request for a small fee. Non-toxic products are used.
Termination of Service:
We reserve the right to terminate service due to non-payment, safety issues, misuse, or solicitation of staff.
Legal:
Use of our services implies agreement with our full Terms. Terms may change without notice. Governed by Michigan law.
Privacy & Security:
We are fully insured and use secure software for data and payments. We collect basic information (like name and email) to provide our services.